Who is a member of organisation Agency staff? Casual? Customers? Departed staff? Family members of staff? Permanent staff only? Redundant staff? Retired staff? Temps?

	Perceived as continuous?
	Sense of stability?

	Attitude towards
	Frequency
	How are strangers greeted
	Style
	Use of language
	Preferred modes?
	Most common modes? Written or verbal? E-mail or memo? Telephone or face to face?
	Acceptable ways of offering opinion Impassioned arguing? Rational debate? Shouting acceptable?

	Is non-normative behaviour admired or deprecated?
	Are ‘fools’ and ‘tricksters’ celebrated? Formally or informally?

	Formal or informal?
	How rigidly enforced Are there ‘dress down’ days? How are they treated? How do people dress for off-site meetings?
	What differentiators—how many classes? E.g.: Uniforms for security Casual for operations Two piece suits for middle managers Three piece suits for senior managers

	Office furniture—expensive or cheap?
	Differences due to status or function? Do managers have chairs with arms and high backs? Are some areas carpeted? Why?
	Decor—bright? Dowdy?
	Level of maintenance and decorative order

	Number and structure of canteens
	Use of food in meetings
	Working lunches
	Out of office activities
	Attitudes to alcoholic drinks Wine for managers, beer for workers? Wine for managers, nothing for workers? No alcohol on premises?

	Formal or informal
	Rumour & gossip rate
	Sanctioned or illegitimate
	Strength of grapevine

	Attitudes to history
	Attitudes to past folk heroes & villains
	Lots of stories? Told in public or told in corridors?
	Organisation myths

	Attitudes towards child care
	Role of spouse
	What is the policy towards domestic crises?
	How are domestic crises actually dealt with? More flexible than policy?

	How are new members (employees) assimilated
	How often
	Setting
	Shape of table
	Who attends
	Who sits where
	Who speaks

	Openness? Salary levels known? Much talk about salary? Business figures widely known?
	Degree of thrift All letters first class?
	Expenses Paid easily? Much querying?

	Basis of reward Individual-based Team-based Organisation-based
	Indicators of status—grade or salary?
	Private bonus system
	Public reward? Titles Salesman of month, etc.

	Allocation of office space Decor an indicator of social structure? Location an indicator of social structure? e.g. ‘top’ management at top of building? Size an indicator of social structure?
	Indicators in open plan: Higher partitions for managers? Some offices? For whom?
	Labelling—how easy is it for stranger to find a specific person Analogue of ease of entry to organisation?
	Mapping of function or process to space?
	Open plan vs. individual offices
	Public vs. private space: Use of toilets “Executive washroom”? Shared toilets?
	State of building—clean, in need of decoration, etc

	Attitudes to time Busy, busy or relaxed?
	Attitude to past and future Emphasis on planning?
	Punctuality—virtue or vice?

	Jargon Indicator of boundary strength Subgroups using jargon?
	Modes of address
	Same to all staff? First name to all? Mr upward, first name downward? Sir? Terms of address; terms of reference Treatment of women different from men?
	Different to clients?
	Sexual innuendo? Harassment? Pinups? Sexual joking?
	Swear words?